all orders are processed within 3-5 business days. during busy periods, this may be slightly longer. you'll receive a confirmation once your order has been dispatched.

we work quickly to process orders, so changes or cancellations are not always possible. please contact us as soon as possible at hello@itsaceliving.com and we'll do our best to help.

we currently ship within the united kingdom only. we're working towards expanding this in the future.

we offer free uk shipping on orders over £50. shipping costs for orders under £50 will be calculated at checkout.

once dispatched, orders typically arrive within 2-4 business days.

we use trusted delivery partners such as royal mail or evri, depending on your location and service availability.

please check your tracking details fist. if the order still hasn't arrived, contact us at hello@itsaceliving.com

in some cases, we may ask you to contact the courier directly, as they often can provide the quickest update. if needed, we'll support further from our side.

yes - we offer a 30-day return window for items that are unworn and in original condition.

our leggings and shorts come with a 30-day trial from the date of delivery.

you can wear, move, and live in them - and if they're not right for you, you can return them even if they've been worn or washed.

the 30-day trial applies to:

• leggings
• shorts

it does not apply to bras, underwear, or personal care items.

items returned under the trial must be:

• clean and hygienic
• not damaged or altered
• not excessively worn beyond reasonable use

email us at hello@itsaceliving.com with your order number and we'll guide you through the process.

once your return is received and approved, refunds are processed within 10 business dats. your bank may take additional time to complete the transaction.

yes - all of our leggings are designed to be fully squat-proof, giving you confidence through every movement.

our leggings are designed with a focus on minimising vpl, allowing you to wear what you feel comfortable in.

both. our pieces are designed to support you through real life - from movement to rest and everything in between.

for any enquiries, email us at hello@itsaceliving.com

we aim to respond within 48 hours, 7 days a week.

we're a small, growing brand - thank you for your patience and for being part of the journey.