+need help?
frequently asked questions
Order
all orders are processed within 3-5 business days. during busy periods, this may be slightly longer. you'll receive a confirmation once your order has been dispatched.
we work quickly to process orders, so changes or cancellations are not always possible. please contact us as soon as possible at hello@itsaceliving.com and we'll do our best to help.
shipping
we currently ship within the united kingdom only. we're working towards expanding this in the future.
we offer free uk shipping on all orders.
once dispatched, orders typically arrive within 2-4 business days.
we use trusted delivery partners such as royal mail or evri, depending on your location and service availability.
please check your tracking details fist. if the order still hasn't arrived, contact us at hello@itsaceliving.com
in some cases, we may ask you to contact the courier directly, as they often can provide the quickest update. if needed, we'll support further from our side.
returns & 30-day trial
yes. within 30 days, and they don't need to be unworn.
wear them, wash them, train in them. if they're not right, send them back. we just ask that they're clean and undamaged. free uk returns.
our leggings and shorts come with a 30-day trial from the date of delivery.
you can wear, move, and live in them - and if they're not right for you, you can return them even if they've been worn or washed.
the 30-day trial applies to:
- leggings
- shorts
it does not apply to bras, underwear, or personal care items.
items returned under the trial must be:
- clean and hygienic
- not damaged or altered
- not excessively worn beyond reasonable use
email us at hello@itsaceliving.com with your order number and we'll guide you through the process.
usually 3–5 working days from when they reach us, and always within 10.
products
yes - all of our leggings are designed to be fully squat-proof, giving you confidence through every movement.
they're designed so lines don't show through. that's the problem a+ce was built to solve. there's a before/after on the product pages so you can judge for yourself.
both. our pieces are designed to support you through real life - from movement to rest and everything in between.
contact
for any enquiries, email us at hello@itsaceliving.com
we respond within 2 working days
we're a small, growing brand - thank you for your patience and for being part of the journey.

