Refund policy

Returns & 30-Day Wash + Wear Guarantee

We want you to feel confident in your purchase. Alongside your statutory rights, we offer both a standard return policy and a 30-day Wash + Wear Guarantee on selected products.

Standard Returns

We offer a 30-day return window, meaning you may request a return within 30 days of receiving your item.

To be eligible for a standard return, your item must be:

Unworn and unused
In the same condition that you received it
In its original packaging
Accompanied by proof of purchase

Leggings and shorts are covered by our 30-Day Wash + Wear Guarantee below, which does allow worn and washed returns.

To start a return, please contact us at hello@itsaceliving.com and we will provide instructions.

Return Shipping

UK returns are free of charge.

You can always contact us at hello@itsaceliving.com with any return questions.

30-Day Wash + Wear Guarantee

(Leggings and Shorts Only)

We believe you should be able to truly experience how your leggings or shorts perform in real life. That's why we offer a 30-day Wash + Wear Guarantee on all leggings and shorts.

This means you have 30 days from delivery to wear, move, train and live in your leggings or shorts to decide whether they are right for you.

If after trying them you decide they're not for you, you may return them, even if they have been worn or washed.

Items must:

Be returned in a clean and hygienic condition
Not show signs of deliberate damage or misuse
Not be altered

The Wash + Wear Guarantee applies only to leggings and shorts and does not apply to:

Bras
Underwear
Personal care products
Gift cards
Custom or personalised items

We reserve the right to refuse returns where items show excessive wear, damage, or misuse beyond reasonable trial use.

Damages and Issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item is confirmed to be faulty or incorrect, we will cover the cost of return shipping.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@itsaceliving.com.